Terms of Service

Last updated: 2026-05-16 — Version 1

By using bona, you agree to these terms. Plain language.

What we provide

A tool to:

• Generate a public URL (“kit”) showing your newsletter’s stats.
• Connect to your newsletter platform via API key.
• Send post-send performance reports to your sponsors (Reports tier and up).
• Manage sponsorship inventory and bookings (Booking tier).

What we charge

• Free tier: $0.
• Pro: $19/month or $190/year.
• Reports: $29/month or $290/year.
• Booking: $49/month or $490/year.

Annual plans are billed up front. All prices in USD.

Existing customers’ rates never change. If we raise prices, only new customers pay new prices. This is a real commitment, in writing.

We notify you 60 days before any pricing change for new customers.

How billing works

• Stripe processes all payments. They handle your card data, not us.
• Subscriptions auto-renew until you cancel.
• Cancel anytime from billing settings. Cancellation takes effect at the end of your current period.
• We don’t auto-charge you for a new period if you cancel before it starts.

Refunds

• Within 14 days of a charge: refund without questions.
• 14–60 days, with reasonable cause: usually refunded; we ask why.
• Past 60 days: case by case.

What you agree to

• You’re 16 or older.
• The data you connect is yours (you own the newsletter, you have rights to its API).
• You won’t use the service to send spam, deceive sponsors, or violate the law.
• You won’t try to break the service, scrape it, or use it to harm others.
• You’ll keep your API keys and login secure.

What we agree to

• We’ll provide the service as described.
• We’ll keep your data secure and private (per our Privacy Policy).
• We’ll respond to support within 24 hours on business days.
• We’ll publish status, incidents, and changes honestly.
• We won’t take your data and run.

When things break

We try hard to keep the service up, but we can’t promise 100% uptime. Our target is 99.5%; major incidents get postmortems.

If the service is down for more than 24 consecutive hours: we credit your next bill prorated to the downtime.

Liability

We’re a small team with limited resources. Our total liability for anything is capped at the amount you’ve paid us in the past 12 months. This is standard for SaaS.

Termination

• You can cancel anytime.
• We can terminate your account if you violate these terms (with notice except for serious cases like fraud).
• On termination, you can export your data for 30 days.

Changes

• We can update these terms with 30 days notice via email.
• Material changes (especially around pricing or data handling) trigger explicit notice.
• If you don’t agree to a change, you can cancel and we’ll prorate.

Disputes

• We try to resolve any dispute by email first.
• If that fails, disputes go to to be filled in before launch by counsel arbitration.
• No class actions.

Contact

Email support@bona.works.

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